Welcome to Simone Perele Bikinis Shop. We are dedicated to providing you with luxurious lingerie, sleepwear, and swimwear. To enhance your shopping experience, we’ve compiled a list of answers to the most common questions we receive. Should you need further assistance, our customer service team is always here to help.

Products & Sizing

Q: What brands do you carry?
A: We proudly offer a curated selection of premium brands including Simone Perele, Adidas, Amanda Rich, Amoena, Anita, Anne Klein, and Annette. Our collection focuses on bras, sleepwear, camisoles, panties, and bikinis, all designed for comfort, support, and elegance.
Q: How do I find the right size for my lingerie or swimwear?
A: We recommend referring to each brand’s specific sizing chart, available on the product pages. As we specialize in luxury and intimate apparel, sizing can vary between brands and styles. If you need further guidance, please contact our customer service team for personalized advice.
Q: Are your products authentic?
A: Absolutely. We are an authorized retailer for all the brands we carry. Every item is 100% authentic and guaranteed for its quality and craftsmanship.

Ordering & Account

Q: How do I place an order?
A: Simply browse our collection, select your desired items and sizes, and add them to your cart. Proceed to checkout to enter your details and complete your payment. You will receive an order confirmation via email once your purchase is complete.
Q: Do I need an account to shop?
A: While you can check out as a guest, creating an account allows you to track your orders, save your shipping preferences, and enjoy a faster checkout experience in the future.
Q: I forgot my password. What should I do?
A: On the login page, click on “Forgot Password.” Enter your registered email address, and we will send you a link to reset your password securely.

Payment

Q: What payment methods do you accept?
A: For your convenience, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and quick checkout.
Q: Is my payment information secure?
A: Yes, your security is our priority. We use advanced encryption technology to ensure all your payment and personal information is protected and secure.

Shipping & Delivery

Q: Where do you ship?
A: We are proud to ship our luxury products worldwide! However, due to current logistical constraints, we are unable to deliver to addresses in Asia and a few remote locations. The checkout process will automatically confirm if we can deliver to your address.
Q: What are my shipping options and costs?
A: We offer two reliable shipping methods:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: Available on all orders over $50. Processed in 1-2 business days and delivered via EMS within 15-25 days after dispatch.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey to your doorstep.

Returns & Exchanges

A: We want you to be completely delighted with your purchase.
Q: What is your return policy?
A: We offer a 15-day return policy from the date you receive your items. To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact. For full details, please visit our Returns Policy page.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at [email protected] to initiate a return or exchange. We will guide you through the simple process and provide you with the necessary instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund. The time it takes for the refund to be credited to your original payment method may vary depending on your bank or card issuer.

Still have questions?

Our friendly customer care team is always ready to assist you. Please feel free to reach out to us at [email protected].

Simone Perele Bikinis Shop
1011 Lightning Point Drive, Memphis, US 38117