At Simone Perele Bikinis Shop, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes an item may not meet your expectations, and we aim to make the returns and exchanges process as seamless and elegant as your shopping experience with us.

Returns & Exchanges Eligibility

We gladly accept returns and exchanges for full-price items within 15 days of the delivery date. To be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition with all tags attached.

Please Note: For hygiene and safety reasons, we cannot accept returns or exchanges on the following product categories:
  • Panties (as indicated in the menu: Anita panties, Annette panties)
  • Sleepwear (as indicated in the menu: Adidas sleepwear, Amanda Rich sleepwear, Anne Klein sleepwear)
These items are final sale unless they arrive defective or damaged.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact Us: Email our customer care team at [email protected] within the 15-day window. Include your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: We will respond within 48 hours with a returns authorization and shipping instructions.
  3. Ship the Item: Package the item securely and send it to the address provided. We recommend using a tracked shipping service for your protection.
  4. Processing: Once we receive and inspect the item, we will process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). Original shipping fees are non-refundable.

Refund Timeline and Method

Refunds will be issued to the original payment method used for the purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing for the refund to appear on your statement.
  • PayPal: 3-5 business days after processing.

Exchanges will be shipped out via your chosen shipping method (Standard or Free Shipping) once the return is processed.

Return Request Email Template

To help you get started, here is a template you can use for your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Simone Perele Bikinis Shop Team, I would like to request a [return/exchange] for an item from my recent order, Order #[Your Order Number], placed on [Order Date]. The details of the item are: – Product Name: – Size: – Reason for return/exchange: I have reviewed the Returns Policy and confirmed that this item is eligible. Please provide the return authorization and the shipping address to which I should send the item. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address]

Contact Us

If you have any questions about our returns process, please do not hesitate to reach out to our dedicated customer service team at [email protected]. We are here to ensure your experience with us remains sophisticated and entirely satisfying.

Thank you for trusting Simone Perele Bikinis Shop.