At Simone Perele Bikinis Shop, we are committed to providing a seamless and elegant experience from the moment you place your order until it arrives at your doorstep. We understand the importance of clarity and convenience, which is why we have outlined our shipping and returns policies below.

Shipping Policy

We are proud to offer international shipping to most global destinations (excluding Asia and a few remote areas).

Order Processing

Please allow 1-2 business days for us to carefully process and prepare your order for shipment.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping ( $12.95 )
    Carrier: DHL or FedEx
    Estimated Delivery: 10-15 business days after shipment.
  • Free Shipping
    Carrier: EMS
    Available on all orders over $50.
    Estimated Delivery: 15-25 business days after shipment.

Please note that these timeframes are estimates and may be subject to delays beyond our control, such as customs processing.

Returns & Exchanges Policy

Your satisfaction is our utmost priority. We want you to love every item you purchase from our curated collection of intimate apparel and sleepwear.

Eligibility

We gladly accept returns and exchanges for full-price items within 15 days of the delivery date. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached.

Important Note on Final Sale Items: To ensure the utmost hygiene and safety for all our clients, we cannot accept returns or exchanges on the following product categories:
  • Panties (e.g., Anita panties, Annette panties)
  • Sleepwear (e.g., Adidas sleepwear, Amanda Rich sleepwear, Anne Klein sleepwear)

These items are considered final sale unless they arrive defective or damaged.

How to Initiate a Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email our dedicated customer care team at [email protected] within the 15-day window. Please include your order number and details about the item.
  2. Wait for Instructions: We will respond within 48 hours with a returns authorization and precise shipping instructions.
  3. Ship the Item: Securely package the item and mail it to the address we provide. For your protection, we highly recommend using a tracked shipping service.
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.

Return Shipping Costs

The customer is responsible for the cost of return shipping unless the return is a result of our error (e.g., we sent the wrong item or a defective product). Please note that original shipping fees are non-refundable.

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase. Please allow the following time for the refund to be fully processed:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process the refund for it to appear on your statement.
  • PayPal: 3-5 business days after processing.

Exchanges will be shipped out via your chosen shipping method (Standard or Free) once the original return has been processed.

Need Further Assistance?

If you have any questions about our shipping or returns process, please do not hesitate to contact our dedicated customer service team at [email protected].

Thank you for choosing Simone Perele Bikinis Shop. We are committed to ensuring your experience with us is nothing short of sophisticated and entirely satisfying.